Frequently Asked Questions

---

At Clipper Pools, our priority is preventative maintenance. We schedule regular equipment service and use the most advanced chemical testing methods available. Many of our clients come from the city and visit only on weekends, so it’s essential that their pools are always ready for swimming.

As a local, service‑based company, most issues can be resolved within hours. If equipment needs to be replaced, we keep pumps, filters, and heaters in stock. We pride ourselves on maintaining an excellent staff‑to‑client ratio. However, as a seasonal business, we acknowledge that mistakes can happen. When they do, we hold ourselves accountable and work quickly to make things right.

We kindly ask for clear communication with our office at 631‑335‑6031 (texting is preferred) and for payments to be made according to the terms outlined in the agreement.

Now, here’s what sets us apart:

1. Largest service provider in both the Village and the Hamlet. 
2. Every time service or work is completed at your property, you will receive a detailed report—including a description of the work performed, photos of the work, and confirmation that your gate was closed.
3. No binding contracts. If our customers are not pleased, we want to know immediately. Unlike other companies that lock clients into a full season, if either party is unhappy, you are not tied to a long‑term commitment.
4. Ask any realtor in town—or even your neighbor. Chances are, they use Clipper Pools.

 
Rest easy knowing that we not only hold full licenses and insurance but also boast Certified Service Technicians accreditation from the Pool and Hot Tub Alliance (PHTA). 

No, we also provide weekly service in East Patchogue, and we do new construction and renovations all over Suffolk County.

We are dedicated to meet all your swimming pool needs. we offer weekly service and maintanance, pool design construction and renovations, openings/ closings and winter watch as well as sales of new equipment including loop loc safety covers. Reach out to us with your specific requirements, and let's discuss pricing tailored to your needs. 

Yes! Clipper Pools offers financing for your pool projects through HFS Home Improvement Loans. As an HFS contractor, we provide convenient financing solutions to help make your dream pool a reality. Start the process today with a quick inquiry that won’t impact your credit.

For more details, visit our Financing Page.

 
With Skimmer, the highest level of software for the pool industry, our Certified Service Technicians are confident your information is always current, from precise chemical readings to a detailed service history, right down to remembering your pet(s) names! What sets CLIPPER POOLS apart is our commitment to transparency—we deliver a comprehensive service report via email, complete with chemical readings, dosages, and a checklist of completed tasks. Accompanied by pool photos showcasing our meticulous work, our clients can relax, confident that their pool is not only clean and chemically safe but also primed for endless fun! 

Yes, Clipper Pools is a PSEG Partner so when we install your heat pump/pool heater you will be eligible for rebates. Below are helpful links for this proccess.

https://www.psegliny.com/saveenergyandmoney/energystarrebates

https://psegli.capturesportal.com/Content/Documents/FAQ.pdf

Winter Watch is a service we provide after your pool is closed. It is designed to minimize and prevent damage to pool and equipment from freeze, snow and ice. Winter Watch provides the following services on monthly basis from November to March.

• Balance water chemistry to help limit algae growth and prevent water from being corrosive or scale forming.
• Pool covers are cleaned of debris, inspected and adjustments are made to springs, pipes and anchors.
• Pool water level is checked and lowered when needed, if water freezes at the tile line tiles can break off however when water level is too low to support your winter cover it is at high risk of damage.
• Lines and plugs are inspected.
• In the event of your pool draining due to a leak winter watch dramatically increases the chances of addressing it before it can ruin your liner, winter cover and your pool walls from collapsing.

PROTECT YOUR INVESTMENT